A completely hosted solution, eliminating the need for expensive on-site IVR or dialing equipment.
SIPContact Center is a completely hosted solution; there is no need for expensive on-site IVR or dialing equipment. A call center agent can sign in to the system from any broadband connection anywhere in the world and be immediately available to send or take calls. In House agents need only a USB Headset and a networked computer to be effective and efficient. The need for a desktop handset is eliminated.
The SIPContact Center Solution meets all the demands of todays sophisticated call center operations. Each hosted seat delivers customized reporting, live call monitoring, agent time tracking, campaign management, immediate quality assurance grading and much more without additional fees for every added feature.